BT
Belinda T

1 reviews | Active since Aug 2015

02 Sept 2015, 20:01

VODACOM SUSSPEND MY ACCOUNT AFTER 22 YEARS

MY DATA CARD WAS ****** AND I RECEIVED A BILL FOR R64000.00 AFTER A MILLION CALLS ETC<br> R32000 WAS CREDITED!!! AFTER A CALL FROM VODACOM ACCOUNTS DEPARTMENT THAT THE BALANCE OF THE ACCOUNT NEEDS TO BE SETTLED I SAID OK NO PROBLEM I WILL PAY IT OVER 5 MONTHS AS I WAS WAITING FOR THE ***** DEPARTMENT TO CONTACT ME AS NOTHING HAS BEEN DONE ABOUT IT!!!!! VODACOM CUT ME OFF ON THE WAY TO A WORK FUNCTION IN PTA I LIVE IN JHB!<br> AFTER A NUMNER OF CALLS AND BEEN PUSHED FROM DEPARTMENT TO DEPARTMENT STILL NOT RE-CONNECTED! <br> THIS IS UNACCEPTABLE AS I HAVE BEEN A CUSTOMER FOR 21 YEARS, WITH AN AVERAGE SPEND OF 4K PER MONTH AND THIS IS HOW I GET TREATED<br> I EXPECT MANAGEMENT TO CONTACT ME AND SORT THIS OUT

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2015, 07:28
Official
Hello BeeTowers,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team