1 reviews | Active since Sept 2018
Vodacom - suspension of service for no reason
I have a Vodacom mobile account including data and voice. For 3 weeks now Vodacom has suspended my service because their system thinks that I need a new credit limit - I don’t! I have called their service desk (fortunately I don’t need my voice service to do that !) every day and they can all see the problem and promise me everything but no one can be bothered to fix it. They have my data and voice credit which I have bought but I can’t use it - it’s theft. If you are listening Vodacom I am SUSAN Brooks, number ending 5415
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)