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Lizelle S

1 reviews | Active since Dec 2019

05 Dec 2019, 05:34

Vodacom suspension hell

I got behind on my payments and my service got suspended..I paid the account in full and sent proof of payments to their legal department,spoke to about more than 7 people and got disconnected about 5 times,just to phone again,wait for over 20 min to get through the voice-promps,"the next available operator will be with you shortly" ,etc...to lift the suspension EVERY DAY... They say they have logged the problem,made me speak to legal department again and again,spoken to collections department for how many times,just to wake up the next morning to do the same thing...because my line is suspended...every morning..I'm so sick of being referred to,put through,promised it will now be resolved...and again...this morning my Vodacom routine started again like yesterday...

0
Replies (3)
Vodacom
Vodacom's reply05 Dec 2019, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Dec 2019, 17:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,

LS
Lizelle S's update25 Mar 2022, 16:13
Reviewer Update
I only now see you say here everything has been resolved. It has not.I am listed as a bad creditor,you have not given me any option or alternative to pay you off monthly. You want the full amount ant that's that.Covid really hit my industry hard.Im struggling to get back on my feet.My phone is the only way I can make a income, so I had to do the prepaid thing on another network so my customers can still contact me for hair appointments. You never got back to me to discuss a way to pay my arrears.The rude customer service lady just told me that I had 1 month to pay the full amount,and that no arrangements can be made because the money was due.So that was never resolved.