Vodacom suspense services for no reason

Good Day

On the 23rs of November 2020 I called Vodacom to give them notification of termination of contract as my contract was to end 08 December, the lady called Vanessa advised that the contract will terminate end of December 2020 and the last installment will be that of the December 2020.

To my surprise on the 24th I wake up to a suspended line and when I call the service provider I'm told no one can assist me because my account in NOT in arrears, which is something I am full aware of hence my confusion. From what I can pick up the lady purposefully deleted my number from the Vodacom network and now it does not work at all.

Please note that my reason for wanting out of the this contract was data going missing randomly without explanation and constant Vodacom challenges. But my biggest challenge was a financial one which I tried to explain to Vanessa on numerous occasions during our call.

Please help me sort out my issue as I'm currently without a functional line because of someone's incompetence.