Vodacom suspends number without notice or reason and are unable to resolve the issue

Item: Vodacom
Rating: 1
Author: Oriole B

Vodacom has lost me as a customer going forward in the future!

The reason why is because they have suspended my number for today (28Feb2019) and say that it will come back tomorrow. I have been paying for my contract for 20months now and there was nothing abnormal that meant they should suspend it for a day. After calling in (and waiting online for 30mins at a time) both Customer care and Accounts could not help. They said I should contact Customer Acquisitions, but because my number was suspended I could phone them.

Having a phone number suspended with notice can have huge implications for a business.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Feb 2019, 14:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Feb 2019, 14:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

28 Feb 2019, 15:05

Dear Oriole,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Vodacom's reply28 Feb 2019, 15:05