EL
Elias L

1 reviews | Active since Jan 2010

02 Mar 2015, 13:40

VODACOM SUSPENDS MY LINE AND CONTINUES TO BILL ME

I got a new contract with Vodacom that I should be paying R590.00 if I have not increased my limit.<br> I have reached my limit for the month of Feb15 and my line has been suspended since i.e. I could not, and i still cannot, make outgoing phone calls, use data-related services or send SMS. I have received a shock of my life to learn that I was charged R900.00 for the line that has been suspended. The line has been suspended and have called for over a week and each time I am promised a temporary limit and to wait over 6 hours and to restart my phone. My line is still suspended and I am overcharged. This is a DISGUSTING SERVICE AND WILL NEVER USE VODACOM AGAIN ONCE CONTRACTS EXPIRE!!!!

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 13:42
Official
Hello letebele,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team