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natalie.van.rooyen natalie.van.rooyen

1 reviews | Active since Dec 2016

15 Dec 2016, 18:32

Vodacom suspended my service instead of Movin got me from contract to pre-paid!

<p>So annoyed! Went to #vodacom to switch my contract to pre-paid from the 1st January, instead they suspended my phone so cannot call, send messages or receive calls. Nobody can explain what happened. Then yesterday afternoon they fixed it only for it to be suspended again today!</p>

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Replies (3)
Vodacom
Vodacom's reply16 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

nn
natalie.van.rooyen natalie.van.rooyen's update16 Dec 2016, 08:04
Reviewer Update

Somebody tried to help last night via your Facebook page. A Nadine Crous. Instead of taking R599.00 off to just settle my account and cancel it making it prepaid immediately she took R2000.00. I am now furious as I have been ****** of money! If this is not sorted out today and I am not refunded the money I will be taking legal action.

Vodacom
Vodacom's reply20 Dec 2016, 12:56
Official

Dear Client

We would like to apologise for the delay in this regard.

I have escalated the matter to the Vodacom Accounts team for further review and comment.

Kind regards

Vodacom Consumer Website Team