Vodacom suspended my phone

I wrote to hellopetter last week complaining about vodacom, that they suspended my phone, I was only receiving incoming calls, since this morning I couldn't receive any incoming calls I guess they closed them also, after I wrote a review it was said they will call me back shortly, but until now they didn't call me back, instead it went from bad to worse, I am on quarantine am with someone who tested positive for covid, my phone is suspended by vodacom because I need to pay R1000, which we initially agreed that i will pay it month end of September, but since after that they turned from our initial agreement and said i must pay it now, i think they are arrogant and not carring, i am fed up with the attitude of the vodacom consultants