JP
Jo P
1 reviews | Active since Mar 2009
10 Jul 2021, 13:27
Vodacom - Suspended line, again and again
Continued poor service with no resolution
The story so far: 1. Line suspended 3 times in 1 month No one able to say why - irregular usage, according to the system aka admin lock
2. Twice suspended on a Friday evening- guess what, the department responsible doesn't work on weekends...
3. I'm a contract customer, account is debited monthly
4. I have not exceeded any of my balances
5. After the second suspension, I was told vodacom would take steps to make sure it never happens again...
So 3 times in 1 month and vodacom is unable to provide a reason why, vodacom is unable to honour their service, vodacom is unable to restore the service but vodacom are able to make my account is debited
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Jul 2021, 15:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2021, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Jo P's updateReviewer Update
11 Jul 2021, 05:50Hello
When will they contact me and more importantly can they solve the problem?
I have had no service since Friday. Despite 2 calls already to customer care, no one can assist.
I cannot even receive sms - not helpful when I'm waiting for my vaccine sms.
It's the 3rd time this has been done, I'm a contract customer, so what's happening?
When will they contact me and more importantly can they solve the problem?
I have had no service since Friday. Despite 2 calls already to customer care, no one can assist.
I cannot even receive sms - not helpful when I'm waiting for my vaccine sms.
It's the 3rd time this has been done, I'm a contract customer, so what's happening?
JP
Jo P's update11 Jul 2021, 05:50
Reviewer Update
Hello
When will they contact me and more importantly can they solve the problem?
I have had no service since Friday. Despite 2 calls already to customer care, no one can assist.
I cannot even receive sms - not helpful when I'm waiting for my vaccine sms.
It's the 3rd time this has been done, I'm a contract customer, so what's happening?
When will they contact me and more importantly can they solve the problem?
I have had no service since Friday. Despite 2 calls already to customer care, no one can assist.
I cannot even receive sms - not helpful when I'm waiting for my vaccine sms.
It's the 3rd time this has been done, I'm a contract customer, so what's happening?
JP
Jo P's updateReviewer Update
11 Jul 2021, 20:18As I thought, no contact, no resolution, no service.
Imagine if I paid my bill "in due course".
So my service is cut for no sensible reason and vodacom dont do weekend fixes.
Really poor service.
Imagine if I paid my bill "in due course".
So my service is cut for no sensible reason and vodacom dont do weekend fixes.
Really poor service.
JP
Jo P's update11 Jul 2021, 20:18
Reviewer Update
As I thought, no contact, no resolution, no service.
Imagine if I paid my bill "in due course".
So my service is cut for no sensible reason and vodacom dont do weekend fixes.
Really poor service.
Imagine if I paid my bill "in due course".
So my service is cut for no sensible reason and vodacom dont do weekend fixes.
Really poor service.
JP
Jo P's updateReviewer Update
12 Jul 2021, 10:21So now, almost 10:30 am and still no sense of urgency from Vodacom.
Service, even though paid for, has still not been restored and there has been no contact from Vodacom.
I cannot even say it is poor service, there is simply no service.
Service, even though paid for, has still not been restored and there has been no contact from Vodacom.
I cannot even say it is poor service, there is simply no service.
JP
Jo P's update12 Jul 2021, 10:21
Reviewer Update
So now, almost 10:30 am and still no sense of urgency from Vodacom.
Service, even though paid for, has still not been restored and there has been no contact from Vodacom.
I cannot even say it is poor service, there is simply no service.
Service, even though paid for, has still not been restored and there has been no contact from Vodacom.
I cannot even say it is poor service, there is simply no service.