LJ
Lorraine J
1 reviews | Active since Jun 2011
14 Feb 2020, 14:57
Vodacom suspended all my business accounts due to faulty invoicing on their side without any notice to me from them about this.
Hi, Just for anyone looking to get a contract from Vodacom , we have been a customer at Vodacom for more than 25 years now and last year we have app**** for Broadband Wireless service with them , which was not properly invoiced for certain months on my statement , and we just suddenly received a call that all our services with Vodacom are suspended immediately, reason for short payment on invoice's we never received and was not stated on our monthly statements. PS: After applying for VOIP on the Wireless Broadband in July 2019 services and following up numerous times even spoke to Business Managers , nothing came of it. Still waiting for feedback from Vodacom's side up until date (14.02.2020)
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Replies (1)Vodacom's replyOfficial
16 Feb 2020, 13:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Feb 2020, 13:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
