LJ
Lorraine J

1 reviews | Active since Jun 2011

14 Feb 2020, 14:57

Vodacom suspended all my business accounts due to faulty invoicing on their side without any notice to me from them about this.

Hi, Just for anyone looking to get a contract from Vodacom , we have been a customer at Vodacom for more than 25 years now and last year we have app**** for Broadband Wireless service with them , which was not properly invoiced for certain months on my statement , and we just suddenly received a call that all our services with Vodacom are suspended immediately, reason for short payment on invoice's we never received and was not stated on our monthly statements. PS: After applying for VOIP on the Wireless Broadband in July 2019 services and following up numerous times even spoke to Business Managers , nothing came of it. Still waiting for feedback from Vodacom's side up until date (14.02.2020)

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2020, 13:49
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team