JV
Johan V
1 reviews | Active since Mar 2009
12 Feb 2024, 13:18
Vodacom suspended all customer service through a lack of training.
How is it possible that a business who's main service is telecommunications and it is impossible to get hold of them via telephone.If you are lucky enough to get someone on the line, they are so *********** and inexperienced that you have wasted 20 min of your time and ended up more frustrated than you started. But if it comes to upgrading your contract, they have their vultures calling you 7 times a day to make useless deals. Vodacom, your customer service and cell service are absolutely pathetic and your business is heading for extinction sooner than you think. Thank God my contracts is almost finished so I can ditch Vodacom.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Feb 2024, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2024, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JV
Johan V's updateReviewer Update
13 Feb 2024, 09:43One day later and still no consultant called and no one ever will. This shows how pathetic Vodacom service really is. Don't bother, I'm in the process of porting my numbers and contracts to another service provider that is not due for business rescue.
JV
Johan V's update13 Feb 2024, 09:43
Reviewer Update
One day later and still no consultant called and no one ever will. This shows how pathetic Vodacom service really is. Don't bother, I'm in the process of porting my numbers and contracts to another service provider that is not due for business rescue.
JV
Johan V's updateReviewer Update
21 Feb 2024, 10:06So lastweek a customer care consultant called me and after confirming himself that even he was unable to contact the Vodacom shop, he assured me he will stay in contact with me and connect me to the store. Fast forward one week still no contact from store or customer care. Im busy porting all my contracts and numbers to Afrihost Air Mobile. Enough with this continuous disappointment of absolute pathetic excuse of service that you pay a lot of money for.
JV
Johan V's update21 Feb 2024, 10:06
Reviewer Update
So lastweek a customer care consultant called me and after confirming himself that even he was unable to contact the Vodacom shop, he assured me he will stay in contact with me and connect me to the store. Fast forward one week still no contact from store or customer care. Im busy porting all my contracts and numbers to Afrihost Air Mobile. Enough with this continuous disappointment of absolute pathetic excuse of service that you pay a lot of money for.
JV
Johan V's updateReviewer Update
27 Feb 2024, 08:27Two weeks later still no communication.
JV
Johan V's update27 Feb 2024, 08:27
Reviewer Update
Two weeks later still no communication.