APvdC
Adriaan P van der Colf
1 reviews | Active since Feb 2014
06 Jun 2020, 17:44
Vodacom suspend service without reason
It has happened again! My Vodacom number was suspended in Sept 2019 - wrote a Hellopeter review, but apart from the generic reply, never received any positive feedback. I got a new number in December, did all the right things suggested by Vodacom [roam on message, roam off message, etc etc]. It did not work - number and profile suspended AGAIN!!!] Now my Vodacom profile is also suspended. And all the credit on both numbers is also gone. What happens to all the credit from 100's of 'suspended' customers? I probably will not receive a satisfactory solution - like last year
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Jun 2020, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2020, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
APvdC
Adriaan P van der Colf's updateReviewer Update
07 Jun 2020, 14:14Thank you for the 'generic reply'. In the past, this did not sort out any problems, but let's give it a try.
Do not try and contact me via the Vodacom number - remember: THIS WAS SUSPENDED.
Please contact me via e-mail. If you want to contact me via my Namibian cell number, please let me know and I forward it to you.
Do not try and contact me via the Vodacom number - remember: THIS WAS SUSPENDED.
Please contact me via e-mail. If you want to contact me via my Namibian cell number, please let me know and I forward it to you.
APvdC
Adriaan P van der Colf's update07 Jun 2020, 14:14
Reviewer Update
Thank you for the 'generic reply'. In the past, this did not sort out any problems, but let's give it a try.
Do not try and contact me via the Vodacom number - remember: THIS WAS SUSPENDED.
Please contact me via e-mail. If you want to contact me via my Namibian cell number, please let me know and I forward it to you.
Do not try and contact me via the Vodacom number - remember: THIS WAS SUSPENDED.
Please contact me via e-mail. If you want to contact me via my Namibian cell number, please let me know and I forward it to you.
APvdC
Adriaan P van der Colf's updateReviewer Update
22 Jun 2020, 08:29Two weeks has gone by, without ANY solution to the problem! Except the 'generic' reply above - not really of any help [like before].
Vodacom - I am waiting???
Vodacom - I am waiting???
APvdC
Adriaan P van der Colf's update22 Jun 2020, 08:29
Reviewer Update
Two weeks has gone by, without ANY solution to the problem! Except the 'generic' reply above - not really of any help [like before].
Vodacom - I am waiting???
Vodacom - I am waiting???
APvdC
Adriaan P van der Colf's updateReviewer Update
21 Jul 2020, 10:07Report back:
My Vodacom numbers are working again. Don't know what happened, but it was mysteriously activated? I'll see how long it lasts. Thank you Vodacom
My Vodacom numbers are working again. Don't know what happened, but it was mysteriously activated? I'll see how long it lasts. Thank you Vodacom
APvdC
Adriaan P van der Colf's update21 Jul 2020, 10:07
Reviewer Update
Report back:
My Vodacom numbers are working again. Don't know what happened, but it was mysteriously activated? I'll see how long it lasts. Thank you Vodacom
My Vodacom numbers are working again. Don't know what happened, but it was mysteriously activated? I'll see how long it lasts. Thank you Vodacom