MB
Maretha B
1 reviews | Active since Jul 2019
05 Jul 2019, 07:35
Vodacom suspend cell services for no reason
Received a SMS from Vodacom last night informing me that my cell phone services are suspended. No explanation just a SMS. I have had a contract for the last 20 years with a debit order. Next payment due on 31 July. Current balance R53.00. Account is up to date yet suspended. I made contact with the helpdesk this morning to find out why they seemed it necessary to suspend my services. Again no explanation they are blaming the system. Poor systems.
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Replies (2)
Vodacom's replyOfficial
05 Jul 2019, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2019, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jul 2019, 14:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Jul 2019, 14:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team