Vodacom... Supposed to be the best.... Not so

So... Yesterday me and my Mom went to Vodashop in the Goldfields Mall in Welkom so that she can pay her account. While there we wanted to find out if she qualifies for a new contract. The lady told her that she would have to wait 4 hours for the payment to reflect so that she can have a look on the system. So we said okay thanks and went on our way. Later the day my sister paid her account and realised she is due for an upgrade on one of her contracts. So the next day after standing in a line for half an hour we were assisted by another lady at the same shop. She told my sister that she as the client must phone the accounts department so that they can update the status of the account. My sister then spoke to a guy at the call centre that said that the account will be updated after a hour. So we went back to work. After a hour passed we went back to the Vodashop where we were informed that the account has still not been updated. We phoned again and this time a woman told us it takes 2 hours to update the account status. This is not even a account that is in arrears this is an account that is meant to be paid before the 7th of January 2021!!! Vodacom service and knowledge at their shops are pathetic!!!