LC
Larissa C
1 reviews | Active since Oct 2012
07 Nov 2022, 18:45
Vodacom supports ********** transactions.
Please see my post on Friday, a cry for help to cancel ********** transactions that has been taking place on my husband's account. Frustrating that vodacom helped nothing at all. They support ********** transactions.!! They say it's canceled but behind the scenes they send all ordered devices to **********. Again I ask, how do we stop this? Will we be penalised for ********** transactions? PLEASE HELP US!!!!!! I BEG YOU VODACOM!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Nov 2022, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2022, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LC
Larissa C's updateReviewer Update
11 Nov 2022, 13:05Yes your office did contact us but both phones went out and you did nothing to stop the transactions. On Wednesday we received Waybill number from ram and yesterday from skinet. When my husband went to the walk in centre to seek information he was told that only the one contract was cancelled (after you told me on hello Peter that it was cancelled and I received a reference number for the second cancelation). But yet both phones were shipped.
There is no support from your company to loyal customers, but value added support to *********. This is a big disappointment. Your ***** email we sent several emails and not one single response.
There is no support from your company to loyal customers, but value added support to *********. This is a big disappointment. Your ***** email we sent several emails and not one single response.
LC
Larissa C's update11 Nov 2022, 13:05
Reviewer Update
Yes your office did contact us but both phones went out and you did nothing to stop the transactions. On Wednesday we received Waybill number from ram and yesterday from skinet. When my husband went to the walk in centre to seek information he was told that only the one contract was cancelled (after you told me on hello Peter that it was cancelled and I received a reference number for the second cancelation). But yet both phones were shipped.
There is no support from your company to loyal customers, but value added support to *********. This is a big disappointment. Your ***** email we sent several emails and not one single response.
There is no support from your company to loyal customers, but value added support to *********. This is a big disappointment. Your ***** email we sent several emails and not one single response.