Vodacom supports *****

Vodacom allowed an unknown person to upgrade my wife's contract and gave the perpetrator a new tablet - and charged it to my bank account. We reported the incident, gave affidavits, etc. The only action from Vodacom was ...... NOTHING. they still took money from my account. When we stopped the debit order and paid only the other (linked) account, they suspended the phone that was still in good standing. We then received notification that we're being blacklisted and further legal action is taken to recover money from us. I went to Vodaworld customer centre twice, my wife phoned many people and NO result is forthcoming. They refuse to give me information as to where and when the upgrade was done in order for me to lodge a private investigation. <br>