GD
Gareth D

1 reviews | Active since Jul 2011

04 Feb 2016, 18:15

Vodacom Supports Crime

Today, just before 13:00 my girlfriend had her phone ****** at her work by a person claiming to be from Telkom. Upon hearing about this, I tried to call them to lock the cellphone/sim or the phone in which ever way possible.<br> <br> Unfortunately, the contract isn't in my name, so I could not do anything apparently, even though I could provide her with ID number, residential address, contract number, PUK and IMEI numbers. Now I had to redirect the the lady to call my girlfriend for whom it was also useless and whom also have all the information.<br> <br> Unfortunately the phone's contract is linked to her mother's name, who during the day, cannot answer a phone whatsoever due to her line of work, but they were insistent to speak to her. The more she tried telling the lady this, the less it helped.<br> <br> In the end, the phone is still ****** and Vodacom was unwilling to help or to accommodate the situation with common sense by validating ANY bit of information that we do have all the information and are validly calling.<br> <br> This confirms that, indirectly, Vodacom Supports Crime do to their lack of support on this matter.<br> <br> We will be cancelling our contract when possible!<br> <br> Thanks for supporting crime!

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2016, 22:26
Official
Hello davidg01,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team