Vodacom Support/Cancelation Team.

Am not happy with the service I got to Vodacom Cancelation Department I received my parcel K*** on the 28th of July after checking my laptop Mecer Pro 3 was working fine after connected to a wifi laptop crashed three times. When I called on the 12 Aug to arrange for them to come and take their things cause I was not happy at all they told me to wait for a 10 business day then Ram will call me to arrange pickup but ten days pass no phone from Ram or Vodacom. So I called again to find out what's the hold up only to be told I must be patient due Covid-19 regulations which I find it weird cause they were able to bring my parcel to where I work now it's difficult to arrange a small pickup for me until now am still holding my parcel waiting for Ram or Support/Cancelation Department you already debited my bank account for something that it's working at all now and I don't think I will upgrade to any of your contracts now I will have to take my business somewhere else now. Such small thing can be avoided by just listening your customer hear them out and try to get things done before they lead/escalate to social media about your services. Here is my work no. *** from 08h00 to 17h00 am at work there after you can you my cellphone.