RW
Rob W
1 reviews | Active since Jan 2019
22 Dec 2020, 11:44
Vodacom Support Useless!!
It has been over a week since my Fiber stopped working and I lodged a service request. Despite calling daily sometimes twice a day no one has bothered to contact me at all. Thanks constantly get told it’s being addressed and a technician will contact me. Bwahahah sure I’m still waiting
Helpful (0)
Replies (4)0
Replies (4)RW
Rob W's updateReviewer Update
22 Dec 2020, 11:45Service Request is SR***
RW
Rob W's update22 Dec 2020, 11:45
Reviewer Update
Service Request is SR***
Vodacom's replyOfficial
22 Dec 2020, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2020, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RW
Rob W's updateReviewer Update
22 Dec 2020, 14:25That’s what you y to told me 4 Days ago???!!! I’m still waiting?????
RW
Rob W's update22 Dec 2020, 14:25
Reviewer Update
That’s what you y to told me 4 Days ago???!!! I’m still waiting?????
Vodacom's replyOfficial
23 Dec 2020, 13:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2020, 13:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,