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sM
stephan M

1 reviews | Active since Jan 2014

17 Feb 2025, 07:27

Vodacom support the worst in the world!!!

Today is the 15th day since I last had mobile services from Vodacom due to an internal technical issue. An SMS I sent is being sent again and again thousands of times until the credit limit on my account is reached... and they subsequently lock my account. Multiple calls have been logged to sort this out. They close them unresolved within a day or two. This is my business phone and even the Vodacom business department does nothing to sort this out. !5 Days!!!! Vodacom service must be the worst in the world!

0
Replies (3)
Vodacom
Vodacom's reply17 Feb 2025, 07:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team
sM
stephan M's update17 Feb 2025, 07:56
Reviewer Update
I have left multiple reviews about a problem I have with my Vodacom service, and it does not get resolved. All I get is the following reply from Vodacom... and then no further support for the issue is given:
Vodacom’s reply
17 Feb 2025 at 07:50
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team
sM
stephan M's update17 Feb 2025, 14:54
Reviewer Update
Once more, just empty promises. I have waited for a response from Vodacom today, but there has been nothing. This is day 15, and I still have no mobile service.