Vodacom support team is atrocious!!!

I am unable to change ISP's because vodacom has struck a deal with my estate that they are the only ISP so i am bound to using this terrible service with an unreasonably inflated price!

Vodacom asks roughly R1000 a month for my 20/10 Mbps line, this is almost the same price as an Openserve 40 meg line up, You would assume that seeing that they have such a high cost for such a small package that their support team would be top notch?wrong! On Sunday morning i woke up to no internet, i called Vodacom and did the troubleshooting with the call center agent to which she advised she would log a ticket for me.

I asked her if it would be resolved today and she said that they have a 24 hour turn around time and that there IS someone on standby but its up to them to read their emails.

I waited until Tuesday after multiple calls to Vodacom until i received a call from their IT department who tried to arrange with me for the following day at 1 pm (over 3 days) i said no they must assist me immediately to which she arranged for the technician to come the same day...the technician was at my house for 5 minutes because there was dirt on the fiber, Everything was sorted after that....wrong!!

a day and a half later my internet is down throughout the night....AGAIN, i phoned them this morning to log the request again and the call center tells me i have to wait 24 hours AGAIN for a call out request after their weekend support has proven to be *******.4

I asked them to escalate the request or contact the technicians because i am not willing to wait 2 days again for them to try fix the issue "remotely", the agent told me that they have no contact with the techs and they only communicate via email...

I think it is extremely ********* to lock me to using your service when there are WAY more businesses that VALUE their clients and then give such horrible service.