1 reviews | Active since Mar 2024
Vodacom support *****sters
7 days ago Vodacom recycled my active number *** that i have been using since 2010, just because i have not loaded airtime within 3months...nevermind the bank notifications, Sars , my cloud and gmail account and all social media Facebook and Instagram linked to ? Their new user is been buying airtime for other numbers and doing cash send withdrawals. Everything of mine is linked to that number she changed all my password and took over my whatsapp...Chantal Nkosi and Vodacom are *****sters..call centre and Vodacom shop will not assist get my number back nor do they give a **** that i was their loyal customer..i have my physical sim card and they won't help me. I am so disappointed in Vodacom as a network with such a poor policy "if u don't load airtime within 3months we will take your number.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we are unable to re-activate your number after it was recycled and issues to someone else. Please refer to our prepaid interactivity terms and conditions: https://www.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we are unable to re-activate your number after it was recycled and issues to someone else. Please refer to our prepaid interactivity terms and conditions: https://www.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,