KM
Khululwa M
1 reviews | Active since Jul 2018
24 Feb 2021, 14:26
Vodacom support lacking
Vodacom is frustrating me, I have had the same issue for the past few weeks instead of telling me what the issue is and give me a solution they buy me with data and not fix the problem. How is it that a gig is gone within 5 minutes ? today alone I have bought 4 gig 1 by1 all gone in 5 minutes. This is almost an everyday thing that a gig is gone before I even do anything to a point where I end up buying about 5gigs a day.
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Replies (2)
Vodacom's replyOfficial
25 Feb 2021, 07:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2021, 10:11Dear Khululwa Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, there was data usage from your device. You may download a data monitoring app to monitor your data usage. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 10:11
Official
Dear Khululwa Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, there was data usage from your device. You may download a data monitoring app to monitor your data usage. Regards Vodacom Consumer Website Team
Best regards,