BE
Barney E

1 reviews | Active since Feb 2012

07 Jun 2023, 11:31

Vodacom support is a Joke

Their support is useless. We've been without service for over a week now. We've contacted their support on twitter, but they have no clue what to do. They work of a script, and they don't deviate of it, even when told that the problem they are trying to fix, isn't the problem we're having. Even showing proof of others in town having the same problem, and stating that I restarted my phone they have the audacity to ask if I restarted my phone. ChatGPT will do a better job, than the current support you get from them

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2023, 11:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team