Vodacom support is a joke!

We logged a query on behalf of a client for an issue relating to the IP assigned on a home fibre line. This was Wednesday the 19th of May. A week later, 26 May 2021, after constantly being told Jonathan Ngorima is working on the issue, nothing had been done and we requested to speak to the manager whom apparently was Tariq Moosa.

We were put on hold for an hour and a half, after which the consultant came back and said he needs to go on lunch so will have to drop the call. We raised this with the social media team on Twitter and FB and were assured this will be resolved. The next day Jonathan called at 08:40 stating he was working on resolving this and will get back to us, NOTHING.

The social media team have stopped responding to me and have absolutely no power it would seem to me. since what ever the team has done, they have dropped the fibre line of the client and this is also not resolved. How do you even still have clients Vodacom? I thank my lucky stars each day Im not one of them. Ticket number: SR***

Contact number provided is Matthew, our consultant assisting the client.