AM
Andrea MacKenzie-Pienaar
1 reviews | Active since Mar 2009
13 Dec 2021, 11:18
Vodacom Support - Fibre Team
It’s been 7 days now without internet connection. Have called the faults line, and spoken to Vodacom Support on Twitter. After requests like proof of residents, screen shot proving I have no service via a computer, I still have no internet. No positive feedback. They drop my calls; say someone will call me; I’ll get feedback from the Fibre Team… and nothing. I’ve been with them for years, I guess it time to make a positive move to another preferred service provider in my area.
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Replies (2)
Vodacom's replyOfficial
13 Dec 2021, 12:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Andrea MacKenzie-Pienaar's updateReviewer Update
14 Dec 2021, 15:09Social media team?
What happened to the Fibre Team?
It’s wonderful that I’ve received 2 replies, but still no results. 8 days now with no internet connection. Phoned again today, as I do everyday. And guess what, they discovered the address you have is my old address. I transferred the account (2018) and Vodacom have never updated their system. I gave them the MAC no. on the router so they should be able to trace the address is incorrect.
I’m just finding the whole Vodacom’s experience a shocking disgrace. No one’s phoning. No one’s giving me feedback. It’s like this is all just getting lost in the system. I’m so tired of it! I’m not even working from home right now because Vodacom is so unreliable.
What happened to the Fibre Team?
It’s wonderful that I’ve received 2 replies, but still no results. 8 days now with no internet connection. Phoned again today, as I do everyday. And guess what, they discovered the address you have is my old address. I transferred the account (2018) and Vodacom have never updated their system. I gave them the MAC no. on the router so they should be able to trace the address is incorrect.
I’m just finding the whole Vodacom’s experience a shocking disgrace. No one’s phoning. No one’s giving me feedback. It’s like this is all just getting lost in the system. I’m so tired of it! I’m not even working from home right now because Vodacom is so unreliable.
AM
Andrea MacKenzie-Pienaar's update14 Dec 2021, 15:09
Reviewer Update
Social media team?
What happened to the Fibre Team?
It’s wonderful that I’ve received 2 replies, but still no results. 8 days now with no internet connection. Phoned again today, as I do everyday. And guess what, they discovered the address you have is my old address. I transferred the account (2018) and Vodacom have never updated their system. I gave them the MAC no. on the router so they should be able to trace the address is incorrect.
I’m just finding the whole Vodacom’s experience a shocking disgrace. No one’s phoning. No one’s giving me feedback. It’s like this is all just getting lost in the system. I’m so tired of it! I’m not even working from home right now because Vodacom is so unreliable.
What happened to the Fibre Team?
It’s wonderful that I’ve received 2 replies, but still no results. 8 days now with no internet connection. Phoned again today, as I do everyday. And guess what, they discovered the address you have is my old address. I transferred the account (2018) and Vodacom have never updated their system. I gave them the MAC no. on the router so they should be able to trace the address is incorrect.
I’m just finding the whole Vodacom’s experience a shocking disgrace. No one’s phoning. No one’s giving me feedback. It’s like this is all just getting lost in the system. I’m so tired of it! I’m not even working from home right now because Vodacom is so unreliable.