Vodacom Support Fiber down, really terrible service

Vodacom Fiber disappointing service I have been without Fiber connection since Wednesday last week! I have spent so much money buying data to get through my work! I have contacted them via twitter and phoned numerous times, I keep on getting told the matter has been escalated! If I don't follow up they just don't contact me? To this day I have no idea what the issue is? When it will be resolved? I am honestly considering moving service providers and I have been with Vodacom for longer than 10 years now! I'm am very very frustrated!!