Vodacom Supply Defective Products to Customers

On 29 June 2015, I upgraded one of my contracts online for a Samsung S6. The phone got delivered on the 1st of July 2015, I tried to power up the device but it just went into a restart loop and when it finally went on it just froze.<br> <br> I contacted Vodacom after sales service to request a replacement device only to be told that I have to wait 7-21 working days for the phone to be picked up by RAM and then have to wait for it to get to the Vodacom warehouse, and then I have to reapply for the contract. <br> <br> WHY CAN'T I JUST CHANGE IT AT A VODACOM SHOP? <br> AND WHY CAN'T RAM JUST PICK IT UP AT THE STORE?<br> <br> I can't believe how absurd this is, I have to wait 21 days for Vodacom's mistake. I called this morning 3 July 2015 and was told by one of the consultants that they don't test each and every device that leaves the warehouse which they should be doing.<br> <br> Please assist ASAP or just cancel the contact.<br> <br> ***