Vodacom supp**** wrong phone

I upgraded my vodacom account ***on the 16th of January 2022. I only received delivery of the phone from RAM on the 4th of February 2022. I phoned Vodacom on the same day to let them know that it was a wrong delivery as I specifically asked for a phone that can do wireless charging and the Redmi Note 10S does not support wireless charging. Vodacom said it will be picked up from me again and arrangements will be made with me from RAM to pick up. Since the 4th of February I am battling to get the phone picked up and am phoning Vodacom every week but to no avail. My last conversation with the call centre agent was on Saturday 26th of February and according to her the phone was going to be picked up during this week. This morning 28th February I received an sms that my upgrade was completed! I am still having the wrong phone and nobody seems to be able to help me returning the phone to Vodacom.