Vodacom supp**** me with a faulty phone and doesn't replace it?

<p>I upgraded in December and got a new Samsung S7, within 1 month (start of Jan 2017) the phone started giving major issues. The phone on a daily basis was overheating, freezing for up to one hour with no way to restart it rendering it useless, even though i didnt use my phone during the day when I was at work the phone's battery could not last even until 4pm, on days that I actually do use the phone the battery lasts even shorter. I then went to your Canal Walk repairs store on 09 Feb as this was the first time I was able to get off work to go queue in your store. </p> <p>The phone was sent to JHB to the advanced repair centre as the canal walk in store repair staff were unable to find the problem after looking into it for 2 hours! Over two weeks later I received a message to confirm my phone had been fixed. When I went to the store it was explained to me that the phone 's main board had to be completely replaced. I was not informed beforehand that this would be replaced. </p> <p> </p> <p>I then told the manager that I was unhappy that I am paying a lot of money for an expensive phone that within a month of use it's entire main board needed to be replaced. </p> <p>I feel that I have been given a dud or faulty phone and feel it is highly unfair to be paying top dollar for a spare parts phone especially to expect me to pay for this dud for the next 24 months.</p> <p>I asked the manager if there is any way that I can be issued a new phone, she said that one can only return the phone within 7 days or of the phone has had to been booked in 3 times for repairs and the advanced repair centre deems it can be replaced.</p> <p> </p> <p>I re-iterated that I still feel that it is highly unfair and against the consumer protection act for a product to suffer major faults and expect the consumer to accept this and not be issued a refund or a new product. She said that I can try to send it back to the avanced repair centre and request a new phone, however she said the chances that they do replace the phone is very slim and highly unlikely. I then booked in my phone on Monday 20 Feb. </p> <p> </p> <p>Surely Samsung should also be accountable for creating products that are not up to standard? Surely they should be able to replace a phone that gives issues within a month? Most of my household appliances are Samsung and they have that warranty with the appliances?</p> <p> </p> <p> </p> <p>I think it is shocking that you sell a product which is faulty within a month and which I need to pay for for the next 2 years, the pure fact that the entire main board needed to be replaced within a month is testament to the fact that there is something really wrong with the phone and I legitimately qualify for a replacement. </p> <p> </p> <p>I really hope that you look into offering me a new phone for the Faulty phone I have!</p> <p> </p> <p> </p>