1 reviews | Active since Nov 2016
Vodacom Supp**** Cell Extender Failed!! Absolutely ZERO coverage! 16 Days and Counting!
<p>Vodacom supp**** and fitted a cell range extender at my home after many months of arguing with them, and eventually logging a formal complaint. </p> <p> </p> <p>The extender has now failed, apparently it's the power supply. The issue was logged with them on the 13/11/2016, ref obtained. </p> <p> </p> <p>Since then I've have been repeatedly asking when this will be fixed, a technician came out, confirmed the device needed to be replaced then disappeared. I have been asking for a simple update of when this will be resolved and cannot get a date from Vodacom. I have had numerous (all very pleasant) different people call to say they will check and then never hear from them again. </p> <p> </p> <p>Vodacom's Service is **** as usual!! I have absolutely zero signal at home for MORE than 2 weeks. This with a newborn baby at home (which I explained) so we cant even dial in the event of an emergency. </p> <p><br />Vodacom you suck. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This is a bull**** response. Still have not been contacted. Am literally on the line with Vodacom to cancel the first of my 3 contracts. You have lost a customer for life.
This is a bull**** response. Still have not been contacted. Am literally on the line with Vodacom to cancel the first of my 3 contracts. You have lost a customer for life.
