RR
R R

1 reviews | Active since Nov 2016

29 Nov 2016, 08:19

Vodacom Supp**** Cell Extender Failed!! Absolutely ZERO coverage! 16 Days and Counting!

<p>Vodacom supp**** and fitted a cell range extender at my home after many months of arguing with them, and eventually logging a formal complaint. </p> <p> </p> <p>The extender has now failed, apparently it's the power supply. The issue was logged with them on the 13/11/2016, ref obtained. </p> <p> </p> <p>Since then I've have been repeatedly asking when this will be fixed, a technician came out, confirmed the device needed to be replaced then disappeared. I have been asking for a simple update of when this will be resolved and cannot get a date from Vodacom. I have had numerous (all very pleasant) different people call to say they will check and then never hear from them again. </p> <p> </p> <p>Vodacom's Service is **** as usual!! I have absolutely zero signal at home for MORE than 2 weeks. This with a newborn baby at home (which I explained) so we cant even dial in the event of an emergency. </p> <p><br />Vodacom you suck. </p>

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2016, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RR
R R's update03 Jan 2017, 11:26
Reviewer Update

This is a bull**** response. Still have not been contacted. Am literally on the line with Vodacom to cancel the first of my 3 contracts. You have lost a customer for life.