Vodacom Super Inefficient

My Vodacom account is on my wife’s name and after spending over 6 hours on the phone with them between Friday the 4th October 2024 and today, Tuesday 8th October 2024, I am left totally frustrated and irritated. My account was paid by myself on Friday 4/10/24 and a proof of payment FROM THE BANK was sent to them. I received a message from them thanking me for paying my account. A few hours later (2-3 hours) , I contacted them in the presence of my wife ( she has to verify that it’s okay to talk to me regarding this contract) , we were told that nothing could be done on Vodacom’s system because the account is in arrears. We contacted Vodacom’s account department at least 20 times, telling them to update their information on the system, but were not successful in getting them to update the system . After speaking to numerous consultants in various departments , our problem is still not resolved. I am utterly bewildered that a company of vodacoms stature can treat their customers so poorly. An international brand and JSE listed company that treats customers so badly, should definitely be shown to the public for what they are. I have visited ****a shops and township barbers where the quality of service was so much higher and rewarding than that received from Vodacom. I can now say that Vodacom as a company is a bunch of rogues, as I’ve repeatedly requested over the years that I did not want their medi assist services and that they should stop it with immediate effect, but this I has not been done. You do the math, 34 rands per month times the number of subscribers that they have is no small change. ( going to leave that for another review). Please check out my forthcoming post on Facebook where I will share more of my horrible experience. I once had a problem with Tracker South Africa and after the second call I was attended to by the managing directors secretary, who resolved my issues immediately. I wonder if the managing director of this once great company, really knows what is happening at this company, under his command. I cannot wait for someone from this company who is efficient and competent to contact us urgently to resolve our issues. In my frustration I forgot to mention that today my account was suspended for being unpaid ( 4 days after payment). A bunch of clowns running this company, definitely. Suren Maharaj ***