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Errine C
1 reviews | Active since Jan 2019
19 Oct 2020, 20:58
Vodacom sunk by Elite mobile
I was offered a upgrade on my vodacom contract by ( I later found out ) elite mobile under the impression that i was dealing with vodacom. I upgraded to my contract and received the fone, but not the R3500 voucher that was to come with it. After numerrous calls to vodacom getting nowhere I still do not have an answer , who stole my voucher?. Elite mobile simply does not answer any calls. Worst company ever, such a shame that vodacom sunk so low. If you take on a subcontracter you have to take responsibility for their actions as well. Also currently still no responce from vodacom regarding this matter.
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Replies (3)
Vodacom's replyOfficial
20 Oct 2020, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Errine C's updateReviewer Update
21 Oct 2020, 21:09Still no atempt on contact from vodacom. I had to call in again today just to hear that my escalation of the previous escalation has to be escalated again, as there is still no answers, as the first escalation was closed witout any resolve or action taken. Utterly useless.
EC
Errine C's update21 Oct 2020, 21:09
Reviewer Update
Still no atempt on contact from vodacom. I had to call in again today just to hear that my escalation of the previous escalation has to be escalated again, as there is still no answers, as the first escalation was closed witout any resolve or action taken. Utterly useless.
EC
Errine C's updateReviewer Update
24 Oct 2020, 18:51Still no action from vodacom.
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Errine C's update24 Oct 2020, 18:51
Reviewer Update
Still no action from vodacom.