EN
Ellias N
1 reviews | Active since Feb 2023
08 Feb 2023, 08:05
Vodacom Summer promo
Hi, I have won two prizes on 23 Nov 22. I have called Vodacom customer service a few times and have been told that the query was escalated. To date(3 months later) I have not received my prize or a telephone call. I have given the vodacom consultant my direct number. I am quiet surprised as Vodacom is usually has superior business etiquette.
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Vodacom's replyOfficial
08 Feb 2023, 10:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2023, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EN
Ellias N's updateReviewer Update
04 Mar 2023, 13:22Hi. After my complaint Vodacom has taken the initiative to contact me and resolve my problem. My prizes were delivered. Thanks alot.
EN
Ellias N's update04 Mar 2023, 13:22
Reviewer Update
Hi. After my complaint Vodacom has taken the initiative to contact me and resolve my problem. My prizes were delivered. Thanks alot.