MV
Marijana V
1 reviews | Active since May 2019
08 May 2019, 15:39
Vodacom suddenly hand me over after 2 years wor R66.50!
I have been abroad for 2 years only to be notified by a family member that I have been handed over to their collections company MBD for R66.50. I now have to make international call to try and sort this out before they blacklist me. Horrible situation. - they don't work at 3pm on a Tuesday, so I am now forced to keep calling and pursuing this matter for a nominal amount that I do not owe but if left unresolved with make my credit rating stink!
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Replies (2)
Vodacom's replyOfficial
08 May 2019, 15:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2019, 15:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
13 May 2019, 12:39Dear Marijana,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 111(free call from Vodacom sim). Should you call from abroad, you will need to dial *** (charged call).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 111(free call from Vodacom sim). Should you call from abroad, you will need to dial *** (charged call).
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 12:39
Official
Dear Marijana,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 111(free call from Vodacom sim). Should you call from abroad, you will need to dial *** (charged call).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 111(free call from Vodacom sim). Should you call from abroad, you will need to dial *** (charged call).
Regards,
Vodacom Consumer Website Team