CS
Charmaine S

1 reviews | Active since Sept 2018

10 Sept 2018, 09:37

Vodacom sucks you dry

I am absolutely sick and tired of Vodacom and their non existent customer service! For months I have been querying why my bill is so high, I keep getting promised the added data charges will be removed and refunded for what has already been paid and yet every month the same thing. Now I want to cancel my contract (because I'm going overseas not even due to their shocking service) and I get told I have to pay R8130 to get out of the contract! I have a Samsung S8, on a Smart S contract..surely I should only be paying the balance of the phone value and not of the entire contract plan?! 25% 'discount ' but this is ****************! I have been a loyal vodacom customer for years but never again!

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2018, 10:33
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team