Vodacom sucks the data and airtime from your contract

<p>Ref: ********** 1 & Ref: 1- ********** 717</p> <p> </p> <p>Somewhere before or on 25 July 2017 at ±15H00 I got a call from Vodacom Retentions who offered me two options.</p> <p>Option 1 (R79/month): R110 airtime + 1 Gig data + Caller ID</p> <p>Option 2: (R139/month): R200 airtime + 2 Gig data + Caller ID</p> <p> </p> <p>I opted for Option 1 @ R79/month which would not only kick in from 17 Aug 2017 but according to the agent, the next day at no extra or increased charges or double billing!!!!!!</p> <p> </p> <p>That was a lie, the next day all airtime and data I had disappeared and whenever I did a balance check on my phone it would confirm I had no data and now no airtime. My new and current bill already puts me over R308 !!!!</p> <p> </p> <p>I asked for a transcript of the call and Sebego Shole told me today (03/08/2017) at ±14H50 that I would need to go to a Vodacom store for this !!!!</p> <p> </p> <p>Really?</p> <p> </p> <p>What the hell is going on Vodacom?</p> <p> </p> <p>Why was I **** to and mislead? Don't your staff know what they are doing or promising long standing clients?</p> <p> </p> <p>I want answers from the CEO's desk once they have:</p> <p>Listened to the call</p> <p>Sspoken with the agent in question</p> <p>Spoken to Robert Mphaphuli who is trying his level best to help..............much more understanding than Elsie in the Solutions Dept, Sebego Shole or Lucian !!!!!!!!</p> <p> </p> <p>I will only deal with advisors from the CEO's desk</p> <p> </p> <p>Lets see how long it takes Vodacom to ***** this up even more</p> <p> </p> <p>I was left to believe that my current (albeit old) contract would end as per agreement on 16 Aug 2017 and the new R79/month contract would kick in on 17 Aug 2017 but because Vodacom failed to explain the actual process to me I'm now facing a bill of over R300.00</p> <p> </p> <p>Go and listen to the calls made to and by me and fix your wrong doing</p>