Vodacom sucks, take your business elsewhere!

Horrible service firstly! I tried getting a fibre router and contract from Vodacom this week and they delivered to the wrong address. I specifically asked them to deliver to my work address (Spoke to Vusile, call should be recorded as they state when you phone in) and followed up to make sure they were still delivering to my work address as no one would be at home (spoke to Sine). Today I get a call saying the driver has now left my home address because there is no one to sign for it. This is now a big problem as I needed the internet to do work over the weekend. I phoned Vodacom and asked them if I could please collect the router from them the following day at any of their stores but they don't want to help me. The "team leader" was not very helpful at all and felt like he was rushing me to get off the phone the whole time. All the calls are recorded and I was very polite and understanding, he said he couldn't help me because it's not part of the process. I understand people make mistakes, but the least they could do is TRY to rectify, I will now be cancelling my entire contract because of their service and staff, and taking my business elsewhere with friendlier, more competent staff who care about their individual customers (TELKOM was willing to help me this weekend still)