RW
REYNOLD W

1 reviews | Active since Dec 2012

10 Jun 2016, 11:07

Vodacom Sucks Rat *****!

<p>I have upgraded more than a month ago, on the 2nd May. I did so with the sole intention of getting the new Samsung gear 2 sports watch. I was told by their consultant that there was no stock, but they expected stock to be delivered by the next Thursday, 5th May and they would call me. I let two weeks pass by and started phoning in everyday to follow up. The answer was always the same: "No Sir, it hasnt come inn yet!" or "There are other customers waiting longer than you...." or "There is a problem, let me find out and get back to you.</p> <p> </p> <p>It is 2016...... If you have placed an order for toilet paper, your supplier will give you a delivery note or att the very least, a delivery date if there are problems...... That is the service when you deal with a subject of ****!</p> <p> </p> <p>We are talking about a watch to the value of R5000., and nobody can commit to a delivery date more than 8 weeks after order. NOT ACCEPTABLE.</p> <p> </p> <p>VODACOM...... YOU SUCK!</p> <p> </p> <p>I don't know what to do next... all my efforts fall on deaf ears. Vodacom clearly does NOT value customer service.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Jun 2016, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RW
REYNOLD W's update13 Jun 2016, 09:18
Reviewer Update

Answer and commitment received