1 reviews | Active since Jan 2018
Vodacom sucks - *********** people
On the 23.03.2017 at 23:00, my account was upgraded without my consent by the online dept by a Sales agent LM Cele. I was never contacted by Vodacom to ask if wanted my contract upgraded. I subsequently contacted Vodacom, spoke to numerous people : Valencia, Sheree, Tasha, Amanda. On the 16.11.2017 I asked them to cancel the contract since I had never asked for an upgrade, and was told they will have to listen to the recordings which takes 6 days.
On the 11.01.2018, after not hearing from Vodacom since the 16.11.2017, I spoke to Thato and she again gave me the same reason that they will have to listen to the recordings.
Today is the 01.02.2018. I am still waiting for Vodacom to get back to me with a response, in the meantime, I am still being billed for a contract I did not request to be upgraded.
Vodacom's service sucks. They are quick to bill you, but almost a year down the line and I am no closer to getting my contract cancelled.
What do I have to do to get my contract cancelled Vodacom?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team