DK
Danja K
1 reviews | Active since Feb 2017
30 Aug 2022, 13:24
Vodacom sucks, I am done !!
I AM DONE. YOUR STAFF REFUSE TO IDENTIFY THEMSELVES BY NAME AND SLAM THE PHONE IN MY EAR. 5 DAYS OF NON CONNECTIVITY, I HAVE LOST WORK, USED UP OVER R1000 IN DATA AND AIRTIME. NOTHING HAS BEEN ESCALATED AT ALL. THIS IS UNACCEPTABLE !!!!!!!!!!!!!!!!!!!!!!!!! NO REFERENCE NUMBERS GIVEN SO HOW DO I FOLLOW UP ? SUPPOSED PROMISES OF A TEAMLEADER WHO WOULD "CALL ME EVERY HOUR TO SEE IF I WAS STILL CONNECTED" BUT NO ONE CALLED ME ... THREATS THAT I HAVE TO GIVE 30 DAYS NOTICE FOR WHAT ? ON FRIDAY THEY LOGGED REQUESTS BUT NOTHING HAS HAPPENED. I AM LIVID, THIS IS RIDICULOUS. I AM CANCELLING MY CONTRACT WITH IMMEDIATE EFFECT.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Aug 2022, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Aug 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DK
Danja K's updateReviewer Update
30 Aug 2022, 14:45Now they say Mwansi isnt a team leader and doesnt exist > I'm on the line with Mpomzi at 14.39pm and he either tells me to lower my voice or speak up. Then he refuses to help me ??? Can I kindly speak to someone in management to sort this out for once and for all.
DK
Danja K's update30 Aug 2022, 14:45
Reviewer Update
Now they say Mwansi isnt a team leader and doesnt exist > I'm on the line with Mpomzi at 14.39pm and he either tells me to lower my voice or speak up. Then he refuses to help me ??? Can I kindly speak to someone in management to sort this out for once and for all.
DK
Danja K's updateReviewer Update
02 Sept 2022, 14:38 Manager online swore at me, and I was just verbally assaulted in my home by a technician. He refused to identify himself. Corne from Vodacom head office refuses to help me either. I've called the SAPS so hopefully by laying a charge against #vodacom maybe I can get help ??? Wowzers. I am cancelling my contract.
DK
Danja K's update02 Sept 2022, 14:38
Reviewer Update
Manager online swore at me, and I was just verbally assaulted in my home by a technician. He refused to identify himself. Corne from Vodacom head office refuses to help me either. I've called the SAPS so hopefully by laying a charge against #vodacom maybe I can get help ??? Wowzers. I am cancelling my contract.