Vodacom Sucks

I have an E-mail address *** I received SMS’s from them that their E-mail platform that up to now was FREE has been upgraded and that now will be charged out at R29/month. I forgot to reply to this message and I made the mistake of clearing ALL messages. One would of thought that they would have sent me an Email as well?

A short while ago they cut my access to Vodamail. I tried their Helpline (a mission on its own) but could NOT manage to speak to a Human only their virtual assistant Tobi via SMS. Tobi is NOT programmed to deal with Vodamail problems. I went to a Voda Shop but they could not help me. It seems like NO ONE is trained for this query. I even sent an Email to Customer Care 10th May. It has NOT been opened.

I received a message 3 days ago that R29 will be deducted OFF my airtime. I assumed that somehow things had been sorted out. This they did BUT I still cannot access my mail. Actually since I did not reply to the original SMS this is THEFT. I can still get into my Vodacom A/C but not like in the past, I cannot track AIRTIME usage. I wonder if one wanted to unsubscribe what a mission this would be. In fact ALL Voda customers who have had Vodamail but moved away could be in the same boat. Vodacom is now making R29/month from ? People every month? It is disgraceful.