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Thercia S

1 reviews | Active since Dec 2019

02 Dec 2019, 15:58

Vodacom Sucks

I have been with Vodacom for almost 25 years. I have a few contract under my name. A debit order goes off my account the 1st of every month.

So since Sunday my phone contract have been suspended and when I phone them, I was told that there was an error. Monday morning still not working, Vodacom staff informed me that they will unblock the line.

Then still nothing. They eventually told me that due to the fact that the debit order did not go off yet, the account have been suspended. Needless to say, all the other contract have no issue with making phone calls.

Really frustrating, I have been with Vodacom so long and with no late payments!!! Now Vodacom's debit order only goes of on the 2nd due to the 1st being a Sunday and I get a suspended account.

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Replies (3)
Vodacom
Vodacom's reply02 Dec 2019, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TS
Thercia S's update03 Dec 2019, 09:30
Reviewer Update
Vodacom, you have taken my money off my account, still I can not use my phone. Vodacom deducted this on the 2nd due to that you can not deduct it of on the 1st if it falls on a Sunday. Phoned Vodacom, now, not just did I hold on for 30 MINUTES, the consultant cut me off when i ask to speak to a supervisor!!!!!!!!!!!!!!! For 25 years you have deducted my debit order, and now you suspend my service!!!

TS
Thercia S's update03 Dec 2019, 09:37
Reviewer Update
And now I have had two phone calls from Vodacom complaints, and I have been hold on hold without the consultant speaking to me. But I suppose they have proof that they phoned, but hey nobody phoned!!!!!!!!