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Nicholas P

1 reviews | Active since May 2020

22 May 2020, 12:37

vodacom sucks

I raised a query on why i was still being changed R175 on my bill for handset installment when my contract ended in January already.its been a week and nothing has been done about except i now received a additional charge of R605.27 because it says a balance of contract has been activated .

what contract are they refering to i did so such thing i signed a 2year contract which ended in January . The ref ive been given is ***

0
Replies (4)
Vodacom
Vodacom's reply22 May 2020, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 May 2020, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
NP
Nicholas P's update22 May 2020, 14:02
Reviewer Update
how many consultants do i need to talk to before it gets fixed . none them have been able to !

i want to speak to someone in charge. your consultants are useless !
NP
Nicholas P's update24 May 2020, 10:44
Reviewer Update
what about the amount of R605.27 for balance of contract which was suddenly activated on friday without my consent .