Vodacom SUCKS

I got a call to upgrade my data contract for my student daughter. Everything sounded so good and it even included a new router. BUT what they failed to mention is that the router now changed to a home router. My daughter needs a mobile router as she is a student and needs it on campus. I phoned immediately after receiving it, which is two weeks ago and until now after three calls to return the router ...l NO ATTEMPT to sort this out. In the meantime my daughter has to borrow a router and upload data to do her exams. I am so upset, and will never ever renew any contract with vodacom. I pay them R2800 each month which ACTUALLY makes me a loyal customer... This is unacceptable!!!!!!!!! Maybe they will try and sort it out if they see this review??