GC
Gavin C

1 reviews | Active since Feb 2021

31 Aug 2022, 12:45

Vodacom SUCKS

Vodacom again !!!!! This is actually a follow up on the previous issue I had with vodacom. Long story short, I wanted to close my vodacom contract earlier this year. I struggled for 4 months with their call center. Vodacom just kept taking my money each month and I started reversing their the payments because I did not want this stupid contract. Eventually the 4th or 5th person I spoke to in their call center sold me a R99 package to stay with Vodacom. I thought well seeing that it's impossible to close a contract with Vodacom let's renew it on this R99 package, for data and airtime purposes. Within the next couple of days the contact was sorted, they wrote off my amount owing to them, my number was activated again and I was on my merry way. FUNNY HOW ITS IMPOSSIBLE TO CLOSE AN ACCOUNT BUT NEW CONTRACT GOES SWIFT AND SMOOTHLY, Anyway, new contract started, I received my data and airtime immediately and little did I know for the last 5 to 6 months vodacom did not deduct the R99 from my account, I realize this after they disabled my phone number again. Now this whole ordeal with Vodacom is reflecting bad on my credit score. I am so tired of all struggling with Vodacom. I was just informed today that even if I pay the outstanding amount to vodacom to activate my number again it will still reflect negatively on my credit score. I regret renewing my contract with Vodacom and I still have a year and half to go after this period I will probly start this whole process all over again. Cause Vodacom just won't close my stupid contract, Vodacom SUCKS

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team