TP
THEUNIS P
1 reviews | Active since Nov 2014
29 Aug 2020, 15:30
Vodacom sucks.
Good afternoon. I honestly feel that Vodacom has got to much "power" and think that they untouchable! I app**** for a contract and even received an email stating that my new phone is on its way..ram will deliver it. I have the email as proof if needed. I waited and nothing happened. I followed up today and they said just go and do a verification at your nearest Vodashop in order for them to do a verification. I did do that and after 4 hours of waiting I was told that it has been declined...all of a sudden. I am honestly lost for words as I needed this contact for very essential work purposes. Vodacom, really bad service and no communication at all.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Aug 2020, 17:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Aug 2020, 17:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TP
THEUNIS P's updateReviewer Update
29 Aug 2020, 18:05If they only made contact with me through whatsapp, I would have known. You send me an email stating that my phone will be delivered and I need to be available. I took a few days leave from work in order to recieve and verify my delivery for my phone. I look forward to your call as I'm very confused as per your email today that all of a sudden I was declined... I guess you still in Level 5 of lockdown and will blame it on the resend pandemic...
TP
THEUNIS P's update29 Aug 2020, 18:05
Reviewer Update
If they only made contact with me through whatsapp, I would have known. You send me an email stating that my phone will be delivered and I need to be available. I took a few days leave from work in order to recieve and verify my delivery for my phone. I look forward to your call as I'm very confused as per your email today that all of a sudden I was declined... I guess you still in Level 5 of lockdown and will blame it on the resend pandemic...