ML
Mirinda L

1 reviews | Active since Jan 2025

31 Jan 2025, 13:57

Vodacom sucks!!!! Do not choose Vodacom as a service provider.

I wish I could give -5 stars. I cannot even begin to explain how FRUSTRATED we are with what Vodacom calls "Service". we have been struggling for almost 2 weeks to get our fibre up and running. after the technicians missed SEVERAL appointments they finally show up to do half of a job. the router is currently in our apartment not working because the technicians have excuses - they also said they will be back within the week - they have not. i have phoned vodacom MULTIPLE times and there is no assistance given. i keep getting the same excuse "we have escalated". we ARE PAYING CUSTOMERS BEING LEFT WITHOUT BEING GIVEN A SERVICE and Vodacom does not seem to care. I would NOT RECOMMEND ANYONE to choose vodacom as a service provider because they provide no "service" whatsoever.

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2025, 10:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team