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Phuti M

1 reviews | Active since Jun 2020

11 Jun 2020, 13:21

Vodacom sucks!!

I am receiving a ****ty service frm vodacom is not funny. took an upgrade contract with them and it was activated on the 1st of June. the data loaded is incorrect. i signed up for 50gday and 30g nite data. they loaded 30/30. i have been trying to get this resolved since last week. spoke to a million consultants with no help. spoke to zinzile last week friday and acknowledged the mistake. she told me the data will be loaded in an hour, till today dololo. the FB consultants told me that the sales consultant will call me. That was last week friday. till today, dololo. spoke to a guy by the name of director or something, he hung up on me. spoke to lynette as well and she confirmed the mistake. nothing has been done since. please take note that the consultants i mentioned are a few i could remember the names from the million i spoke to. I want to cancel this contract. someone please help me!!!

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Replies (4)
Vodacom
Vodacom's reply11 Jun 2020, 14:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Phuti M's update11 Jun 2020, 14:35
Reviewer Update
tired of hearing that song. someone call now

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Phuti M's update11 Jun 2020, 16:04
Reviewer Update
***
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Phuti M's update17 Jun 2020, 18:51
Reviewer Update
my issue is still not resolved. still waiting. can someone just call me so we can get this over and done with. I have been asking this from the 1st of June. I want to cancel this contract, i can get a better offer somewhere. you failed me, now as i have been asking, lets cancel this nonsense and continue with our lives