VJ
Vusumzi J

1 reviews | Active since Aug 2021

22 Nov 2023, 16:35

VODACOM SUCKS

I am disappointed, disgusted with vodacom at this point. The fact that they take 1 month to cone install the entena for the wireless its sickening. Everyone is blaming this and that. In August I moved to a new place and I requested a technician to come install the wireless thing. I was then dragged for 2 months and eventually the was some movement now in November. To create an order for the wireless thing to be installed. That was done on the 8th of November and I can tell you even now I'm still not connected.

When I follow up the ticket says pending , apparently some department is supposed to help.

Next week it's December 4 months later I'm not using the wifi but I'm still expected to pay.

WHAT AM I SUPPOSED TO DO NOW????? WHAT DO YOU WANT FROM ME VODACOM????? IM SICK SICK I WILL NEVER EVER RECOMMEND YOU THE SERVICE SUCKS. I HAVE TO CALL ALOLMOST EVERYDAY TO FOLLOW UP WITH THIS DAMN REF NUMBER SR*** .

THIS MONTH I REFUSED TO PAY UNTIL THIS IS INSTALLED . ITS GROSSLY UNFAIR THAT YOU GUYS ARE NOT PROVIDING THE SERVICE AT THIS POINT AND THE REASON IS YOU VODACOM. YOUR BREACHING OUR AGGREMENT. COZ THE AGGREMENT IS I PAY AND I USE . NOW IM UNABLE TO USE THE WIFI COZ YOU NOT DOING YOUR DAMN JOB. I WILL PAY WHEN THIS IS INSTALL.

0
Replies (1)
Vodacom
Vodacom's reply23 Nov 2023, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team